UX Services — Areas of Action and Competencies for Human-Centered Product Development
UX Services — Areas of Action and Competencies for Human-Centered Product Development
Splore is a UX and innovation consulting firm for complex digital products in regulated and technically demanding environments. The focus is on B2B systems where misuse has consequences and generic UX approaches reach their limits: medical devices, industrial automation, laboratory information systems, process management software.
Our service offering is divided into two levels.Areas of Action describe what clients engage Splore for: developing a strategic product vision or implementing a digital product.Competencies are the UX skills we apply in these areas of action — Research, Design & Prototyping, UI Design & Systems, Consulting. Additionally, two introductory formats that help when the right starting point is still unclear.
If you have a specific project or need an initial assessment: contact us directly.
What we deliver
What we deliver
Splore operates in two areas of action. Both utilize the UX competencies described below and can be commissioned independently or as a cohesive program.
Clarifies the What. A strategic target image that emerges from user research and defines the development direction for the coming years.
Target Audience
Companies that want to know where their product should develop purposefully.
Outcome
Strategic target image with functions and usage scenarios as a basis for the roadmap and further steps.
Answers the How. The operational implementation of human-centered products in the development team, from requirements to tested interface.
Target Audience
Companies implementing digital products and needing a UX team to work within the development team.
Outcome
Validated product solution with design concepts, ready for implementation.
Effective UX
Effective UX
Four UX competencies that Splore applies in the two areas of action. In projects, they work not linearly, but in parallel — Research provides insights, Design & Prototyping makes them testable, UI Design & Systems ensures visual quality, Consulting provides strategic guidance. How these disciplines interact in the Splore process from Discovery to Delivery is shown on the Splore-Home.
Systematic user research as a basis for design decisions. Splore identifies through qualitative and quantitative methods what users actually need, what problems they have, and where untapped opportunities lie.
Target Situation
You are planning a new product or a major overhaul and need reliable insights into user needs before making design decisions.
Deliverables
User interviews, contextual observations, Personas, Customer Journey Maps, validated Use Cases, Research Report with insights and synthesis, recommendations for action.
Industries
Focus on complex B2B systems and medical devices.
Concrete solution concepts and testable prototypes emerge from research insights. Functions are prioritized, concepts are iteratively tested and validated with users before development resources are committed.
Target Situation
You have defined requirements and need a UX solution that goes beyond wireframes: testable, iterative, and solid enough to make development decisions based on the concepts.
Deliverables
Solution concepts, clickable prototypes, user test results, design specifications.
Industries
Focus on complex B2B systems and medical devices.
Visual design and design systems for consistent, scalable user interfaces. UI Design at Splore combines aesthetics with functionality and creates the foundation for efficient collaboration between design and development.
Target Situation
Two typical starting points: You are designing the user interface for a single digital product or you need a consistent interface system for an entire product portfolio. In both cases, the UI is the central touchpoint between brand and customers in the digital age.
Deliverables
UI designs, design systems with component library, style guides, design tokens.
Industries
Strong in scaling B2B platforms and medical software.
Strategic UX support for teams and organizations. Splore advises on which UX measures have an impact and at what step they are needed, accompanies product decisions at eye level, and helps systematically develop the UX maturity level.
Target Situation
You have a product team but no dedicated UX competence in-house, or you want to specifically develop existing UX processes further.
Deliverables
UX strategy development, roadmap reviews, sparring sessions, UX maturity assessment.
Industries
Cross-industry, with a focus on regulated B2B environments.
Starting with UX
Starting with UX
A compact assessment for companies that want to know where they stand in terms of UX and which steps have the greatest leverage.
Target Situation
You are considering investing in UX and need a well-founded assessment of where your company stands and what makes sense to do next.
Deliverables
UX maturity assessment, prioritized recommendations for action, roadmap proposal.
Industries
Cross-industry, especially B2B and regulated environments.
Systematic evaluation of an existing product in terms of usability, user experience, and improvement potential.
Target Situation
Your product is live, but user satisfaction falls short of expectations, or you need an independent evaluation before a redesign.
Deliverables
Usability and UX evaluation, expert review, documented weaknesses, prioritized improvement suggestions.
Industries
Cross-industry, with experience in medical technology, B2B software, and industry.
Splore focuses on industries where digital products are complex, business-critical, or regulated. The competencies described above are used across industries, with specific focuses in three fields.
In Medical Technology Splore designs interfaces for clinical workflows, medical devices, and software as a medical device. The work includes user research in the clinical context, interaction design for systems under time pressure, and consideration of regulatory requirements such as IEC 62366. Splore works in this field with Siemens Healthineers, among others. Typical projects include the design of imaging systems, clinical software, and AI assistance systems for everyday care.
In the area of HMI design and complex systems operating concepts for industry, automation, and embedded systems are created. Here, the digital interface meets the physical product, and the quality of interaction determines whether professionals can work efficiently and error-free. Typical application areas are control systems for machines, user interfaces for process plants, and interfaces for connected devices in industrial environments. In this field, Splore works with Krones, among others, a world market leader for beverage production plants.
For HealthTech startups, Splore combines user-centricity with the requirements of regulated healthcare markets. Whether digital health applications, patient portals, or monitoring platforms: Starting with UX Research and Prototyping helps validate product concepts early and avoid misdevelopments. For startups with limited resources, this early validation is particularly effective because it focuses development budgets on functions that demonstrably create added value. Splore works in this field for Honic, among others, where UX prototypes give development and management a clear target image of where the startup is heading.
FAQ
The competencies represent the UX design process: Research provides the knowledge base, Design & Prototyping translates insights into concepts and solutions, UI Design & Systems ensures visual quality and scalability, Consulting ensures that UX is strategically anchored. In practice, they interlock and are often combined.
The Readiness Check assesses the UX maturity level of your organization: processes, competencies, culture. The UX Audit evaluates a specific product: usability, user experience, improvement potential. Both are compact introductory formats that can be booked without an ongoing project.
Splore typically works on specific projects — developing a new product, improving an existing one, clarifying a strategic question, testing a product. The UX competencies are specifically used in the course of the project when they are needed for the respective step. Which competencies are used in which order is clarified together with you at the beginning of a project.
Focus areas are medical technology, B2B software, industry, and HealthTech. Common feature: high system complexity and users working under time pressure with business-critical applications.
Do you have questions?
Do you have questions?
Do you have a specific project or want to clarify which Splore offering fits your situation? In a short conversation, we will give you an initial assessment, non-binding and to the point.